Forum
  Classifieds
  News
  Localband
  Shows
  Show Pics
  Polls

  OT Threads
  Other News
  Movies
  VideoGames
  Videos
  TV
  Sports
  Gear
  /r/
  Food

  New Thread
  New Poll

E-mail

New site? Maybe some day.

Username:

SPAM Filter: re-type this

(values are 0,1,2,3,4,5,6,7,8,9,A,B,C,D,E, or F)

Message:

UBB enabled. HTML disabled Spam Filtering enabledIcons: (click image to insert) Show All - pop

b i u add: url image video(?)

:	post by ouchdrummer at 2010-07-07 13:10:41

When you buy a cymbal from Guitar Center, and you buy the extended warranty on it, you NEED to know this. If it is within the first year, you should call the manufacturer, and NOT the warranty company. The warranty company only covers the time after the manufactures warranty is valid. This wouldn't really be a big deal....

Except i broke a cymbal i bought from GC, it was a cymbal i had that plan on. So the first thing i did was go into GC and ask them what the proper procedure was for me to get my cymbal replaced. They gave me the pamphlet from the warranty, AND they printed out a copy of my receipt for me. (so they KNEW that it was within the first year, we spoke about it, and he had to find the receipt to reprint it, and had to locate it by date.) He then told me to call the number in the pamphlet, that they would probably ask me to email pics of my cymbal to them, and that people usually get checks form them within a business week. So I went home and called.... that's when i found out that i needed to go though the manufacturer for the whole first year... and that if the manufacturer made me pay for shipping, that i should call them and they will cover it. (which at the time i thought was nice.) I then called Paiste, and they told me to ship my cymbal to them, and they will inspect it to see if i mistreated it, or if it should be replaced. They ALSO told me that since i called the warranty company first, that my extended warranty was now invalid because they offered to pay for shipping... in other words, them offering to pay shipping was my entire claim, and if Paiste won't replace it, i am out of a $400 cymbal. This is entirely the fault of Guitar center, i was lied to (maliciously or not, i don't care) and there is proof that the lying cost me $400.

It's fraud. The guitar center employees are real aggresive salesmen. And i appreciate that, i'm in sales myself. But by telling my to call the wrong people, and therefor nulling my warranty, they've cost me a replacement cymbal. I plan on getting that back from guitar center. I've contacted the better business bureau, my lawyer, and am going to Guitar Center tonight.

[default homepage]

[print][

5:28:40pm May 23,2024
load time 0.01447 secs/10 queries]

[search]

[refresh page]