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:	post by the_reverend at 2013-03-05 13:31:50

Alerts 1 & 2: Information-focused alerts will provide customers with details about the alleged infringement. Customers will be able to click on and dismiss the first in-browser notice by themselves. For the second alert, any household member with a comcast.net user ID will have to log in to acknowledge and remove the in-browser alert.

Alerts 3 & 4: Warning-focused alerts make the language about the repeated allegations of copyright infringement more pronounced and urgent. The household’s primary account holder must acknowledge receipt of these alerts by logging in to his or her Comcast account.

Alerts 5 & 6: Mitigation-focused alerts are aimed at engaging the customer in addressing the repeated alleged infringements by providing the customer with a 14-day window to submit an appeal to the American Arbitration Association (AAA). If the customer believes the alerts were served in error, the customer can file for an independent review. If the customer does not file the appeal, after 14 days a mitigation alert is applied in the form of a persistent in-browser alert that requires a customer to call our Comcast Security Assurance (CSA) team. The CSA team provides further education and information about copyright infringement and only they have the ability to remove the in-browser alert from the customer’s web browser. If an appeal is filed, then the transmission of alerts is suspended until the review is complete. If the appeal prevails, then the alert history is reset, and all previous alerts are removed. If the appeal does not prevail, the mitigation alert is applied to the customer’s service, and a call is required to CSA.

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